Returns & Exchanges
At Ajmal Perfumes India, we strive to ensure your fragrance experience is seamless; however, due to the personal nature of our products, we offer returns only for items that are received damaged, defective, or incorrect. Please ensure the product remains in its original, sealed packaging to be eligible for a resolution.
Initiate Request
Contact our customer support team within 48 hours of delivery via email or phone, providing your order number and clear images of the damaged or incorrect product.
Verification Process
Our quality assurance team will review your request and the provided evidence to verify the claim against our shipment records within 2-3 business days.
Reverse Pickup
Once approved, we will schedule a reverse pickup from your delivery address at no additional cost; please ensure the item is securely packed in its original box.
Refund or Replacement
Upon receiving and inspecting the returned item at our warehouse, we will initiate a full refund to your original payment method or dispatch a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing